Help Us, Help You

Technical Support

Knowledge Base

Software Downloads

Data Upload

Discontinued Product Archive

Training

RMA Form

Web Based Support

Dealer Registration

Support is a critical part of Customer First, Stanley PAC's commitment to total customer satisfaction.

Our global network of Authorized Dealers provides responsive customer and solution support and resources everywhere Stanley Security’s products are available – all fully backed by
Stanley PAC’s Customer Care and Support Services experts.

 
Help Us, Help You
The purpose of this welcome guide is to help you manage your business more effectively in your support interactions with Stanley PAC. We strive to ensure your success by delivering industry-leading, world-class services and support.
Guide
Technical Support
Technical support is available for our entire product line by calling:
(800) 414.3038

Eastern:
Central:
Mountain:
Pacific:
Hawaii:

8:00am to 8:00pm
7:00am to 7:00pm
6:00am to 6:00pm (AZ: 5:00am to 5:00pm in summer)
5:00am to 5:00pm
3:00am to 3:00pm (2:00am to 2:00pm in summer)

Search the Knowledge Base
Search our database of support articles. Note. Stanley PAC is also known as PAC SecureNet outside of the USA.
Go to Knowledge Base
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TransSoftware Downloads
Download the latest version of software and firmware. In addition, to the library of legacy software
Go to Software Downloads
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TransData Upload
Our easy-to-use FTP alternative is available instead of using email to send files to Technical Support when requested.
Upload Now
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TransDiscontinued Product Archive
Cut sheets for products discontinued as of January 1st, 2015. Substitutions or Retrofit options may be available, please contact your Authorized Dealer.
Go to Archive
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TransCertified Professional Training
Our goal is to deliver consistent, high quality training using flexible delivery options to meet business requirements while ensuring timely certification on Stanley PAC products.
Go to Training
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TransTransCertified Dealer RMA Form
Certified Dealer RMA Request Form
Go to RMA Process and Issue
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Web Based Support Access
Logmein allows us to support our customers directly on their desktop without having to physically be on site. Not only is this quick and efficient but all that's required is a working internet connection. (Requires Login Code, supplied PAC Tech Support)
Go to Logmein

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Certified Dealer ADI Registration
ADI take care of both our inventory storage and order fulfillment.
Please note. The product is not in general distribution and is only available from our Authorized Dealers
Register Now
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Stanley and PAC are registered trademarks of The Stanley Works