Help Us, Help You

Technical Support

Knowledge Base

Software Downloads

Data Upload

Discontinued Product Archive

Training

RMA Form

Web Based Support

Dealer Registration

Support is a critical part of Customer First, Stanley PAC's commitment to total customer satisfaction.

Our global network of Authorized Dealers provides responsive customer and solution support and resources everywhere Stanley Security’s products are available – all fully backed by
Stanley PAC’s Customer Care and Support Services experts.

 
Help Us, Help You
The purpose of this welcome guide is to help you manage your business more effectively in your support interactions with Stanley PAC. We strive to ensure your success by delivering industry-leading, world-class services and support.
Guide
Technical Support
Technical support is available for our entire product line by calling:
(800) 414.3038

Or email us at:
PacSupport.Americas@sbdinc.com

Eastern:

9:00am to 6:00pm

Search the Knowledge Base
Search our database of support articles. Note. Stanley PAC is also known as PAC SecureNet outside of the USA.
Go to Knowledge Base
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TransSoftware Downloads
Download the latest version of software and firmware. In addition, to the library of legacy software
Go to Software Downloads
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TransDiscontinued Product Archive
Cut sheets for products discontinued as of January 1st, 2015. Substitutions or Retrofit options may be available, please contact your Authorized Dealer.
Go to Archive
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TransTransCertified Dealer RMA Form
Certified Dealer RMA Request Form
Go to RMA Process and Issue
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Remote Support Access
Please call support for instructions.
Go to TeamViewer

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Certified Dealer ADI Registration
ADI take care of both our inventory storage and order fulfillment.
Please note. The product is not in general distribution and is only available from our Authorized Dealers
Register Now
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Stanley and PAC are registered trademarks of The Stanley Works